Guarantee & Return Policy

PhotoGiftTown.com makes it a priority to make shopping for personalized gifts as easy and effortless as possible. We put quality service first, so we take every measure that we can to ensure that your order is made with care correctly and sent to you in a timely fashion. We are proud of the products that we create and want to do everything that we can to make our customers happy. 

If you see anything defective or incorrect with the item you received, please call us toll-free at 800-774-7770 or email us at sales@photogifttown.com. We may request a photo of the item you have received for review so that we can offer the best possible resolution for you. If a return is authorized you may return your item to us in its original packaging within 30 days of receipt for an exchange or refund. We do not refund shipping costs or the cost of return shipping. If your item arrived as ordered with no defects or mistakes, we are unable to accept the item for a return.